Resume
Experience
2023 - Present
Communications Specialist
ICF Next
Develops accessible, 508 compliant communications products for the information technology (IT) hub of the Center for Medicaid and Medicare Services (CMS) that share crucial information with end users, such as
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Standard Operating Procedures (SOPs)
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Website and form copy
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Knowledge articles
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User notifications
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Email communications
2021 - 2023
IT Communications Specialist
TJX
Defined communications objectives and strategy, managed and published intranet site content, and provided communications consulting. Drafted communications such as
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Newsletters
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Upgrade communications
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Companywide announcements
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2017 - Present
Freelance Writer / Editor / Translator
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Writing, editing, and translation work earned 155 reviews with an average 5 star rating on Fiverr
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Ghostwrote blog posts for SaaS, product marketing, education
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Translated a 200,000 word personal memoir from Chinese to English
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Writing and translation samples from my time freelancing are available upon request.
Self-Employed
Education
2015 - 2019
Smith College
Undergraduate Degree
Graduated with a degree in Comparative Literature, and a Translation concentration in English & Chinese
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Northampton, Massachusetts